Privacy Policy

This Privacy Policy explains how IQ Studio Agency ("we", "us", "our") collects, uses and protects your information when you visit our website, contact us, or receive text messages (SMS) from us.

1. Information we collect

We collect the information you give us directly, such as your name, email address, mobile phone number, business name and the details of your inquiry, when you submit a contact form, use our chat widget, book a call, or talk to us by phone. We also collect basic technical information automatically, such as IP address, browser type, device type and the pages you visit.

2. How we use your information

We use your information to respond to your inquiries, schedule and confirm appointments, send reminders, provide and improve our services (websites, sales funnels, chatbots and automations), send project updates, send information about our services if you agreed to receive it, and comply with legal obligations.

3. SMS / text messaging opt-in

If you provide your mobile number and check the SMS consent box on our contact form or chat widget, you agree to receive text messages from IQ Studio Agency, including replies to your inquiry, appointment confirmations and reminders, project updates and occasional information about our services. Consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or contacting us at clientes@iqstudioagency.com.

No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and tracking

Our website uses cookies and similar technologies (for example, analytics and advertising pixels) to understand how visitors use the site, remember preferences and measure the performance of our ads. You can accept or reject non-essential cookies through our cookie banner and disable cookies in your browser settings.

5. How we share information

We do not sell your personal information. We share it only with service providers that help us operate our business (such as our CRM, hosting, scheduling and messaging providers), who may use it only to provide services to us, and when required by law. As stated above, SMS opt-in data and consent are never shared with third parties.

6. Data security

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS) and access-restricted accounts, to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

7. Data retention

We keep your information only as long as needed for the purposes described in this policy or as required by law.

8. Your rights and choices

You can at any time: unsubscribe from text messages by replying STOP; unsubscribe from emails using the link in any email; ask us to access, update, correct or delete your personal information; and ask what information we hold about you. California residents have additional rights under the CCPA/CPRA, including the right to know, delete and correct personal information and to not be discriminated against for exercising these rights. To make a request, email clientes@iqstudioagency.com.

9. Children

Our services are intended for adults 18 years or older. We do not knowingly collect information from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.